Customer Success Manager, Mid-Market
Core
Manage a portfolio of up to 80 mid-market customers for a homecare technology platform, driving adoption, renewal, and expansion through strategic engagement and value realization.
Role type
Mid-market Customer Success Manager
Builds
Homecare ecosystem connecting patients, providers, and managed care organizations
Domain
Healthcare technology / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Portfolio management, net retention strategy, executive stakeholder engagement, business review leadership, technical concept translation, generative AI tools, prompt engineering, data analytics, CRM proficiency
Preferred skills
Healthcare technology experience, Medicaid program knowledge
Technologies
Gainsight, Salesforce, generative AI tools
Responsibilities
Own end-to-end customer relationships from onboarding to renewal; monitor customer health and mitigate risks; lead strategic discussions with senior client leadership; collaborate with sales to identify expansion opportunities; relay customer feedback to Product Management; utilize data analytics to track progress and address needs.
Seniority
Mid-level, hands-on IC