Team Leader - Contact Centre
Core
Lead a new service pod in the Contact Centre to deliver world-class service to advisers and clients.
Role type
Founding Team Leader, Contact Centre
Builds
A new service pod in Adelaide that becomes the benchmark for customer service
Domain
Financial Services / Contact Centre Operations
Required skills
Team leadership, coaching and mentoring, operational management, data analysis, recruitment and onboarding, relationship building, change management
Preferred skills
Passion for building capability, resilience, adaptability, positive approach to change
Responsibilities
Lead daily operations and service delivery, coach and develop team members, drive service excellence and continuous improvement, build strong relationships across the business, support recruitment and onboarding, create an engaged and empowered culture
Seniority
Senior, hands-on IC (via careerplan.io/jobs/1adf5663-121f-443d-9786-4abf38d1b2a8-team-leader-contact-centre-at-netwealth)
