Customer Care Specialist (German)
Core
Front-line customer support handling complex inquiries via phone, email, and chat to resolve delivery issues, order modifications, and complaints.
Role type
Customer Care Specialist
Builds
Customer satisfaction and resolution for Rohlik's grocery delivery service
Domain
E-commerce / Grocery Delivery
Deliverable
client delivery
Required skills
Advanced German (written/spoken), English or Czech/Slovak (written/spoken), conflict resolution, problem-solving, shift work adaptability
Preferred skills
Customer-oriented approach, quick learner, basic Google Workspace proficiency
Technologies
Google Workspace
Responsibilities
Handle inbound and outbound communication via phone, email, and chat; Resolve delivery time/address changes, item modifications, and contact updates; Coordinate with couriers to ensure timely deliveries; Compensate complaints with credits within defined limits; Capture and share customer feedback to improve service.
Seniority
Individual Contributor