Customer Care Associate
Core
End-to-end customer issue resolution for food distributors across French and Spanish-speaking markets, ensuring order flow continuity and operational reliability.
Role type
Senior Customer Care Associate (Operations)
Builds
Fast, reliable support workflows for food distributors
Domain
Food supply chain / SaaS
Deliverable
client delivery
Required skills
Customer issue resolution, multi-market support (French/Spanish), root-cause analysis, escalation coordination, external agent coaching, real-time problem solving, stakeholder management
Preferred skills
Experience in fast-paced tech-enabled environments, ownership mindset
Technologies
Support workflows, internal coordination tools
Responsibilities
Own customer issues from first contact through resolution, build and deliver support workflows, resolve time-sensitive operational issues (order errors, blocked accounts), identify patterns in recurring issues, coordinate escalations, coach external support agents
Seniority
Mid-level, hands-on IC