Customer Care Specialist HU
Core
Front-line support role handling complex customer inquiries via phone, email, and chat, resolving issues that AI cannot solve to ensure customers feel heard and helped.
Role type
Customer Care Specialist
Builds
Customer support interactions and service recovery
Domain
Retail / E-commerce
Deliverable
client delivery
Required skills
Hungarian (advanced), English (fluent), conflict resolution, problem-solving, product knowledge, feedback analysis, compensation authority
Preferred skills
shift flexibility, weekend availability, basic Google Workspace proficiency
Responsibilities
Handle inbound and outbound communications via phone, email, and chat; Resolve delivery and order modification issues; Manage complaints and provide compensation within limits; Capture and share customer feedback; Provide accurate product and service information
Seniority
Individual Contributor