Customer Care Specialist (German) - PART-TIME 20hrs/week
Core
Resolve complex customer inquiries via phone, email, and chat, handling issues that AI cannot solve to ensure customers feel heard and helped.
Role type
Customer Care Specialist
Builds
Customer satisfaction and resolution for a grocery delivery platform
Domain
E-commerce / Grocery Delivery
Deliverable
client delivery
Required skills
Advanced German (written/spoken), English or Czech/Slovak (written/spoken), conflict resolution, problem-solving, shift work adaptability
Preferred skills
Customer-oriented approach, stress resilience, quick learner, basic Google Workspace proficiency
Technologies
Google Workspace
Responsibilities
Handle inbound and outbound communication via phone, email, and chat; Resolve delivery issues, address changes, and order modifications; Coordinate with couriers for timely deliveries; Compensate complaints with credits within defined limits; Capture and share customer feedback to improve service.
Seniority
Individual Contributor