Customer Care Specialist
Core
First-line customer support specialist handling inbound and outbound communication via phone, email, and chat to resolve delivery issues, order modifications, and complaints for a food delivery brand.
Role type
Customer Care Specialist
Builds
Customer satisfaction and operational resolution for a food delivery service
Domain
Food delivery / E-commerce
Deliverable
client delivery
Required skills
Czech language (fluent), English (preferred), phone/email/chat communication, conflict resolution, stress management, creative problem solving, Google Workspace
Preferred skills
Prior customer service experience, shift work flexibility
Responsibilities
Answering customer inquiries via phone, email, and chat; Resolving delivery delays, address changes, and order modifications; Coordinating with couriers to ensure timely delivery; Handling complaints and returns; Collaborating with logistics and purchasing teams; Collecting and sharing customer feedback
Seniority
Individual Contributor