Customer Care Specialist (s němčinou)
Core
First-line customer support specialist handling inbound and outbound communication via phone, email, and chat to resolve delivery issues, order modifications, and complaints for a food delivery brand.
Role type
Customer Care Specialist
Builds
Customer satisfaction and operational resolution for a food delivery service
Domain
Food delivery / Logistics
Deliverable
client delivery
Required skills
German (advanced), Czech or Slovak, phone etiquette, email management, chat support, conflict resolution, order management, logistics coordination, product knowledge, feedback collection
Preferred skills
English (written and spoken), Google Workspace, shift work flexibility, weekend availability
Responsibilities
Answering customer inquiries via phone, email, and chat; Resolving delivery delays, address changes, and order modifications; Coordinating with couriers to ensure timely delivery; Handling complaints and returns; Collaborating with logistics and purchasing teams; Collecting and sharing customer feedback