Staff Technical Account Manager (German)
Core
Own the technical side of the post-sale customer lifecycle for the most complex accounts, guiding implementations, driving adoption, and acting as a trusted technical advisor on identity, access, device trust, and SaaS security.
Role type
Staff Technical Account Manager (German)
Builds
Enterprise password management and Unified Access Management solutions for over 180,000 businesses.
Domain
Cybersecurity, Identity & Access Management (IAM), SaaS security
Deliverable
client delivery
Required skills
Technical account management, implementation leadership, customer advocacy, security framework expertise, identity protocols knowledge, mentoring, process improvement, AI advisory
Preferred skills
Experience with password managers, SaaS lifecycle management, MDM, device posture tools
Technologies
SSO, SCIM, SAML, OAuth, SOC 2, ISO 27001, GDPR
Responsibilities
Lead technical implementation including integrations and security reviews, act as escalation point for complex technical challenges, create and maintain customer resources like playbooks, partner with Product and Support as a subject matter expert, mentor team members and shape scalable processes.
Seniority
Staff, hands-on IC with team lead capacity