Staff Technical Account Manager
Core
Own the technical side of the post-sale customer lifecycle for the most complex accounts, guiding implementations, driving adoption, and acting as a trusted technical advisor on identity, access, device trust, and SaaS security.
Role type
Staff Technical Account Manager (Strategic IC with team support)
Builds
1Password Unified Access Management platform (enterprise password manager and identity security)
Domain
Cybersecurity / Identity and Access Management (IAM) / SaaS
Deliverable
client delivery
Required skills
Technical account management, complex stakeholder leadership, security framework expertise (SSO, SCIM, SAML, OAuth), identity space knowledge, AI advisory, process improvement, mentoring
Preferred skills
Experience with password managers, SaaS lifecycle management, MDM, device posture tools
Technologies
SSO, SCIM, SAML, OAuth, MDM, device posture tools
Responsibilities
Lead technical implementation including integrations and security reviews; Act as escalation point for highly complex technical challenges; Create and maintain resources (playbooks, knowledge base) to scale customer impact; Mentor team members and shape scalable processes; Represent customer voice internally by partnering with Product, Marketing, and Support.
Seniority
Staff, hands-on IC with team support