Senior Customer Success Manager
Core
Strategically manage a portfolio of moderately to highly complex enterprise and mid-market accounts to drive value realization, revenue retention, and expansion outcomes for a cybersecurity password management platform.
Role type
Senior Customer Success Manager (Mid-Market & Enterprise)
Builds
1Password Unified Access Management and enterprise password manager solutions
Domain
Cybersecurity, Identity & Access Management (IAM), Enterprise SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic success planning, multi-threaded stakeholder management, commercial acumen, executive business review facilitation, Gainsight and Salesforce hygiene, AI-assisted workflow design
Preferred skills
Background in cybersecurity, IAM, identity security, or enterprise IT, former 1Password power user
Technologies
1Password product suite, Gainsight, Salesforce, AI tools
Responsibilities
Independently manage a portfolio of moderately to highly complex accounts, maintain full success plan coverage and produce documented best practices, proactively identify and mitigate renewal risks, achieve strong executive sponsor attendance in EBRs, maintain commercial intelligence across strategic accounts, manage commercial objections and renewal negotiations independently, mentor Level B CSMs
Seniority
Senior, hands-on IC with mentorship responsibilities