Customer Success Manager
Core
Manage a portfolio of 40–60 Mid-Market customers as a strategic advisor, driving adoption of AI-powered solutions and ensuring measurable business outcomes.
Role type
Mid-market Customer Success Manager
Builds
Customer success outcomes and retention/expansion for SaaS products
Domain
SaaS / AI-powered solutions
Required skills
Customer lifecycle management, strategic advisory, onboarding leadership, health monitoring, escalation resolution, internal advocacy, AI tool utilization, cross-functional collaboration
Preferred skills
Lifecycle messaging expertise, fluency in French/Russian/Spanish, experience with technical products
Technologies
AI tools, lifecycle messaging platforms
Responsibilities
Lead customer onboarding and kickoffs, monitor adoption trends and identify risks, partner on retention and expansion, advocate for product improvements, contribute to playbooks and enablement initiatives
Seniority
Mid-level, hands-on IC