Technology Support Officer
Core
Provide first point of contact and customer support services for technology, ensuring the technology environment is maintained and fit for purpose.
Role type
Service Desk Officer (ITIL framework)
Builds
IT service management tools, operational documentation, and user guides
Domain
Local government / IT Service Management
Deliverable
dashboards & analysis
Required skills
ITIL processes, ITSM tools, Microsoft environment troubleshooting, networking concepts, asset management, technical documentation, change management, security principles
Preferred skills
Customer service, training individuals and small groups, problem solving
Technologies
Microsoft environment, ITSM tools