IT-Mitarbeiter/in 1st & 2nd Level Support (m/w/d)
Hybrid
Core
Providing 1st and 2nd level IT support to customers via phone, remote, and on-site, handling incident analysis, troubleshooting, and system administration for Microsoft environments.
Role type
IT Support Specialist (1st & 2nd Level)
Builds
Reliable IT infrastructure and user support for business clients
Domain
IT Services / Microsoft Ecosystem
Deliverable
client delivery
Required skills
Microsoft Windows administration, Microsoft 365 management, hardware/software installation and configuration, user account and permission administration, incident analysis and troubleshooting, structured problem-solving
Preferred skills
Practical experience in 1st/2nd level support, analytical thinking, self-reliance
Technologies
Microsoft Windows, Microsoft 365, Remote Support Tools