IT Service Desk Analyst (6-Month Fixed Term Contract)
Core
First point of support for team members experiencing hardware, software, and access issues, responding to incidents and service requests.
Role type
IT Service Desk Analyst
Builds
IT support services for internal team members
Domain
IT Support / Service Desk
Deliverable
client delivery
Required skills
Hardware troubleshooting, software troubleshooting, IT service management tools, incident management, request management, clear communication, active listening, analytical problem-solving, task prioritization, documentation
Preferred skills
ITIL Foundation, CompTIA A+, familiarity with IT service management processes, exposure to diagnosing hardware/software issues
Technologies
IT service management tools, operating systems, common software applications, networking concepts, hardware components
Responsibilities
Respond to incidents and service requests, provide user guidance, track and manage requests using ITSM tools, contribute to documentation and knowledge articles, identify recurring issues and improve support processes
Seniority
Junior, entry-level IC