Customer Success Manager
Core
Own relationships with a portfolio of 100–150 schools to drive adoption, renewal, and expansion of a wellbeing management platform.
Role type
Senior Customer Success Manager (Education SaaS)
Builds
Wellbeing Management System for schools
Domain
Education technology / Student wellbeing
Required skills
portfolio management, stakeholder relationship building, commercial awareness, risk identification, strategic planning, data-driven prioritization
Preferred skills
experience in education, account management, consulting, or relationship-based portfolios
Responsibilities
Drive activation, adoption, and engagement across the portfolio; lead strategic conversations to align stakeholders; own renewal outcomes; identify and progress expansion opportunities; partner with Product and Sales to influence decision-making; contribute to improving Customer Success processes.
Seniority
Senior, hands-on IC