IT Support Analyst
Core
Provide Level 1 and Level 2 IT support to staff across Palm Lake Group's operations in Queensland, New South Wales, and Victoria.
Role type
IT Support Analyst (Level 1/2)
Builds
Reliable and secure IT services across the business
Domain
Corporate IT Support / Managed Services
Deliverable
client delivery
Required skills
IT Service Desk support, ServiceNow, hardware troubleshooting, software troubleshooting, Microsoft 365 support, Microsoft Intune, Active Directory, Microsoft Entra ID, cybersecurity best practices
Preferred skills
IT project assistance, equipment rollout support, onsite support, process improvement
Technologies
ServiceNow, Microsoft Intune, Active Directory, Microsoft Entra ID, Microsoft 365
Responsibilities
Log, track, and manage incidents and service requests; troubleshoot hardware, software, connectivity, and device issues; configure and deploy laptops, desktops, and mobile devices; manage user accounts and permissions; develop and maintain IT documentation; assist with IT projects and equipment rollouts; provide onsite support at locations as required
Seniority
Mid-level, hands-on IC