IT Support Specialist L2 (f/m/x)
Core
Provide hands-on L1/L2 IT support, manage incidents and service requests, and support device lifecycle operations for employees across multiple locations.
Role type
L2 IT Support Specialist
Builds
Reliable IT support services and smooth employee onboarding/offboarding experiences
Domain
Enterprise IT / Managed Services
Deliverable
dashboards & analysis
Required skills
IT support troubleshooting, incident management, ITSM platforms, endpoint management, hardware lifecycle, Microsoft 365, device provisioning, IT asset management, stakeholder communication
Preferred skills
Large-scale onboarding operations, IT asset management systems, Microsoft Teams Rooms, networking fundamentals, scripting, endpoint security, distributed team collaboration
Technologies
Jira Service Management, Microsoft Intune, Microsoft 365, Microsoft Entra ID, Microsoft Teams, Snipe-IT, PowerShell, Bash, Microsoft Defender
Responsibilities
Resolve L1/L2 technical support requests end-to-end, troubleshoot hardware/software/connectivity issues, manage and prioritize tickets, investigate recurring incidents, configure and maintain devices, support onboarding/offboarding, maintain IT asset records, create technical documentation
Seniority
Mid-level, hands-on IC
