IT Service Desk Specialist
Core
First point of contact for internal IT support requests, diagnosing and resolving hardware, software, and connectivity issues for Windows and macOS devices.
Role type
IT Service Desk Specialist (Tier 1-2)
Builds
Smooth day-to-day technology experience for the entire company
Domain
B2B tech / Payroll & payments / IT Support
Required skills
Azure AD / Microsoft Entra ID management, Microsoft Intune (MDM/MAM), Windows and macOS troubleshooting, Jira Service Management (JSM), VPN and basic networking, Microsoft 365 support, device onboarding/offboarding, IT asset inventory management
Preferred skills
PowerShell scripting, endpoint security tools, Microsoft certifications (MD-102, MS-900, AZ-104), experience in mid-sized or growing companies
Technologies
Azure AD / Microsoft Entra ID, Microsoft Intune, Microsoft 365, Jira Service Management, Slack, Windows, macOS
Responsibilities
Diagnose and resolve hardware, software, and connectivity issues for Windows and macOS devices; Manage user accounts, permissions, and access in Azure AD / Microsoft Entra ID; Configure, deploy, and manage devices and policies using Microsoft Intune; Provide support for Microsoft 365 applications; Troubleshoot VPN connectivity and basic network issues; Onboard and offboard employees, including equipment setup and access management; Maintain and update IT asset inventory; Identify recurring issues and contribute to knowledge base articles; Provide occasional support outside of standard working hours
Seniority
Mid-level, hands-on IC
