Helpdesk Engineer
Core
First-line IT support engineer handling tickets, user onboarding, and remote device support for employees across multiple global regions.
Role type
Helpdesk Engineer (L1 Support)
Builds
IT support services and user access management
Domain
Enterprise IT Infrastructure & Security
Required skills
Ticketing systems, Windows 10/11 support, Microsoft 365 (Exchange, Teams, SharePoint), Active Directory, Microsoft Entra ID, Remote support tools, Endpoint management (SCCM/Intune), Security tools (CrowdStrike, Portnox, Netskope), Networking fundamentals, PowerShell scripting
Preferred skills
CompTIA A+/Network+, Microsoft MD-102/MS-900 certifications, Advanced endpoint management, Advanced security tooling
Technologies
SysAid, Microsoft 365, Active Directory, Microsoft Entra ID, SCCM, Intune, Automox, TeamViewer, CrowdStrike, Portnox, Netskope, Island, Commvault, PRTG
Responsibilities
Handle and resolve IT incidents via ticketing system, email, and phone; Onboard and offboard employees including accounts and devices; Manage user identities and permissions in AD and Entra ID; Deploy and patch Windows laptops; Provide remote technical support to users and sites; Triage and resolve security alerts; Perform routine operational checks and backups.
Seniority
Junior to Mid-level, hands-on IC