Mid-Market Account Manager
Core
Mid-market account manager driving retention, expansion, and customer success for a SaaS platform enabling AI-powered software creation.
Role type
Mid-market Account Manager (SaaS)
Builds
Retention and expansion revenue for mid-market customers using an agentic software creation platform
Domain
SaaS / Developer Tools / AI
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
quota-carrying sales or account management, mid-market book management, renewal and expansion execution, blending product-led signals with selling, CRM proficiency, consultative problem-solving, data analysis of product usage
Preferred skills
technical background or coding knowledge, experience in developer tools, early-stage startup experience, background in customer success for technical user bases
Technologies
Hubspot CRM, ZoomInfo, LinkedIn Sales Navigator, Hashboard, Hex, Replit
Responsibilities
Execute renewal processes with focus on expansion, serve as primary relationship owner, lead onboarding programs, guide customers through new features, maintain customer health scores and forecasting, gather customer feedback, optimize platform usage through training and support
Seniority
Mid-level, quota-carrying IC