Customer Support Coordinator, Learning for Life
Core
Provide customer service to Learning for Life families via phone, chat, email, and web tickets to improve their educational outcomes.
Role type
Customer Support Coordinator (Contact Centre)
Builds
Customer support interactions and data reports for The Smith Family's Learning for Life program
Domain
Non-profit / Education / Social Services
Deliverable
client delivery
Required skills
Customer service, written and verbal communication, data entry, database management, reporting
Preferred skills
Experience in contact-centre environments, ability to work with diverse backgrounds (low SES, ESL, low-literacy), self-motivation, attention to detail, flexibility
Responsibilities
Handle incoming enquiries and proactive outbound support, assist volunteers and team members, complete accurate data entry and reporting, record feedback from families
Seniority
Entry to Mid-level, hands-on IC