Customer Service Representative
Core
First point of contact for customers delivering high-quality service across face-to-face, phone, email, web chat, and social media channels, managing enquiries, registrations, transactions, and complaints.
Role type
Customer Service Representative
Builds
Customer satisfaction, retention, and business growth for the British Council's education, arts, and culture programs
Domain
Education, Arts, Culture, Language
Deliverable
product features
Required skills
Multi-channel communication, CRM data entry, sales promotion, customer feedback analysis, operational process support, product knowledge
Responsibilities
Deliver excellent customer service across multiple channels, maintain accurate data entry on CRM systems, identify opportunities to recommend products and services, provide feedback on customer needs, support operational processes like booking and payments, continuously develop product knowledge