Customer Success Coordinator
Core
Support customers in the Childcare & Education vertical to ensure retention and happiness by managing tickets, answering enquiries, and advocating for customer needs.
Role type
Customer Success Coordinator
Builds
Customer retention and satisfaction within the Office platform
Domain
SaaS / Education & Childcare
Deliverable
client delivery
Required skills
ticket management, customer enquiry handling, SLA adherence, conflict resolution, product knowledge, system monitoring, multitasking, prioritization
Preferred skills
proactive problem solving, adaptability, big picture thinking, tactical and strategic balance
Technologies
Office platform, ticketing systems
Responsibilities
Assign incoming tickets based on complexity, respond to customer enquiries via phone/chat/email, handle dissatisfied customers professionally, monitor system performance, support system improvement initiatives
Seniority
Junior, 1-2 years experience