Customer Service Representative
Core
Deliver consistent, high-quality customer service across face-to-face, phone, email, web chat, and social media channels as the first point of contact for enquiries, registrations, complaints, and transactions.
Role type
Customer Service Representative
Builds
Customer journeys and service experiences for the British Council's global audience
Domain
International relations, education, and cultural exchange
Required skills
Customer service, multi-channel communication, data entry, CRM usage, compliance adherence, sales and retention support, product knowledge
Preferred skills
Experience in customer-facing roles, strong computer literacy
Responsibilities
Handle enquiries, registrations, complaints, and transactions across multiple channels; maintain accurate data entry on CRM systems; identify opportunities to recommend products and services; provide feedback on customer needs; support operational processes like booking and payments; continuously develop knowledge of products and policies.