Customer Service Representative
Core
Provide efficient and professional customer service across telephone, live chat, Facebook, and email channels while managing enquiries, complaints, and sales opportunities.
Role type
Customer Service Representative (Sales & Support)
Builds
Customer bookings and positive experiences for the British Council's international operations
Domain
Education / International Relations
Deliverable
client delivery
Required skills
Telesales, customer support, outbound call centre experience, CRM systems (Salesforce), customer record management, product and pricing knowledge, KPI tracking
Preferred skills
Salesforce experience
Responsibilities
Deliver excellent customer service across multiple channels, manage customer enquiries and complaints, identify sales opportunities and convert leads into bookings, maintain accurate customer records, support sales and marketing activities, meet service and sales KPIs, contribute to continuous improvements in customer experience and Teaching Centre operations
