Support Specialist (Weekend Shift)
Core
Support specialist handling billing, account management, and product issues for developers on the Replit platform.
Role type
Support Specialist
Builds
Support processes and knowledge base for a developer creation platform
Domain
Developer tools / SaaS
Deliverable
client delivery
Required skills
ticket triage, payment system navigation, knowledge base maintenance, cross-functional collaboration, metrics-driven performance
Preferred skills
B2B SaaS customer success background, AI tool usage
Technologies
Zendesk, Stripe, Slack, Orb, Replit, Notion
Responsibilities
Resolve account and billing issues via support tickets, maintain the Support Knowledge Base, partner with Engineering on billing escalations, contribute user feedback to Product and Engineering teams
Seniority
Mid-level, independent contributor
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