Order Management & Billing
Core
Operate the end-to-end order-to-invoice lifecycle for strategic commercial accounts, ensuring accurate billing, revenue recognition, and operational readiness for new monetization launches.
Role type
Senior Order Management & Billing Operations Lead
Builds
Accurate, timely, and audit-ready billing for OpenAI's strategic enterprise customers
Domain
SaaS / Enterprise Software / High-growth Technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Order-to-Cash operations, SaaS billing models (subscription/usage-based), CPQ/ERP/Billing platforms, month-end close, SOX compliance, process design, cross-functional collaboration, automation implementation, KPI definition
Preferred skills
Experience scaling BPO/offshore teams, embedding AI into workflows, managing complex contractual terms, data-driven mindset
Technologies
Salesforce, Oracle Fusion, NetSuite, Stripe, Metronome
Responsibilities
Own operational readiness for new monetization launches; serve as operational owner for strategic accounts; validate and reconcile usage/pricing/billing data; scale work through BPO teams; embed AI and automation into workflows; partner cross-functionally on product/pricing launches; build and enforce controls and segregation of duties; ensure data accuracy for month-end close; establish KPIs and performance dashboards; develop operational documentation
Seniority
Senior, hands-on IC