Billing Operations Manager
Core
Ensures billing accuracy for enterprise accounts by managing the full billing lifecycle from provisioning to offboarding, resolving discrepancies, and maintaining revenue integrity.
Role type
Billing Operations Manager
Builds
Enterprise billing processes and systems for ElevenLabs' AI voice and creative platforms
Domain
SaaS billing, AI technology, Enterprise software
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Salesforce, Stripe, subscription management, reconciliation, audit, process improvement, cross-functional collaboration, data accuracy
Preferred skills
automation, configuration management, financial operations
Technologies
Salesforce, Stripe
Responsibilities
Translate closed-won deals into correctly configured subscriptions; process mid-cycle changes and manage renewals; resolve invoice discrepancies; run periodic audits of active subscriptions; support month-end and quarter-end close; identify and remediate ghost subscriptions or duplicate customers.
Seniority
Individual Contributor, operational ownership
