Support Specialist
Core
Handling customer support tickets for account, billing, and product issues while acting as the voice of users to internal teams.
Role type
Support Specialist (B2B SaaS)
Builds
Support processes and knowledge base
Domain
Developer tools / SaaS
Deliverable
client delivery
Required skills
Zendesk, Stripe, Orb, ticket triage, metrics-driven environment, cross-functional collaboration
Preferred skills
B2B SaaS customer success, Replit usage, AI tools
Technologies
Zendesk, Stripe, Slack, Orb, Replit, Notion
Responsibilities
Solve account, billing, and product issues via support tickets; maintain the Support team's Knowledge Base; partner with Engineering to resolve complex billing escalations; shape and refine support processes.
Seniority
Mid-level, hands-on IC
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