Billing Support Specialist
Core
Resolve complex billing escalations, payment discrepancies, and technical issues for SaaS customers via email, Zoom, and Slack.
Role type
Tier 3 Billing Support Specialist
Builds
Accurate and efficient billing processes for a growing client base including Fortune 500 companies
Domain
SaaS / Payments
Deliverable
client delivery
Required skills
SaaS billing support experience, troubleshooting payment discrepancies, root cause analysis, KPI reporting, knowledge base documentation
Preferred skills
Stripe, Zendesk, fast-paced startup environment
Responsibilities
Provide timely billing and payment support; troubleshoot and resolve payment discrepancies and technical issues; collaborate with finance and support teams to improve payment processing; identify areas for improvement in payment workflows; maintain and report on KPIs; develop and update knowledge base documentation
Seniority
Mid-level, hands-on IC
