Account Expert (Chinese Speaking)
Core
Trusted advisor and strategic partner for top-tier ecommerce merchants, driving revenue growth through digital marketing strategies and platform optimization.
Role type
Senior Account Expert (Customer Success)
Builds
Revenue growth and customer retention for managed ecommerce accounts
Domain
Ecommerce, SaaS, Digital Marketing
Deliverable
client delivery
Required skills
Strategic account management, digital marketing strategy, customer onboarding, data-driven problem solving, cross-functional collaboration, QBR facilitation, product feedback integration
Preferred skills
E-commerce domain expertise, SaaS experience, project management, marketing advisory
Technologies
Slack, Zoom, Intercom, Mixpanel, Hubspot, G-Suite, Omnisend, Wechat
Responsibilities
Develop revenue growth strategies for merchants, onboard new clients and guide campaign setup, provide proactive strategic advice and best practices, review customer dashboards and manage escalations, conduct Quarterly Business Reviews (QBRs), document troubleshooting steps, keep clients updated on product features
Seniority
Mid-level, hands-on IC
