Program Support Associate (Lithuanian & English Fluency Required)
Core
Provide bilingual customer support and program assistance for TreviPay's global B2B payments and invoicing network, handling inbound/outbound calls and cases for merchants and buyers.
Role type
Customer Support Associate
Builds
Customer experience and program usage for TreviPay's B2B payments and invoicing network
Domain
Fintech / B2B Payments
Deliverable
client delivery
Required skills
Inbound and outbound call handling, case management, de-escalation, program knowledge, process improvement, proactive customer outreach, Microsoft Office proficiency, Lithuanian fluency, English C1 proficiency
Preferred skills
Customer success mindset, adaptability, teamwork, self-sufficiency
Responsibilities
Handle inbound and outbound calls and cases, de-escalate challenging customer situations, serve as primary contact for client inquiries, route escalated requests, provide feedback to improve processes, proactively contact customers to address issues, complete assigned learning sessions
Seniority
Individual Contributor, moderate supervision