Support Specialist
On-site · United States
Core
Deliver prompt, accurate, and empathetic support to travel advisors across booking, account, finance, and experience queues via Intercom.
Role type
Support Specialist (Customer Operations)
Builds
Fora's business-in-a-box platform for travel entrepreneurs
Domain
Travel technology / SaaS
Deliverable
client delivery
Required skills
ticketing platforms, support metrics (SLA, CSAT, AHT, FCR), written communication, documentation, process automation, BI tools, payment systems
Preferred skills
Spanish, fintech/finance operations, travel industry, analytics tools
Technologies
Intercom, Zendesk, BI dashboards, booking systems, payment platforms
Responsibilities
Resolve advisor inquiries end-to-end, maintain macros and SOPs, optimize AI chatbots, mentor new team members
Seniority
Individual Contributor
