Strategic Account Manager
Core
Build and nurture strategic partnerships with Render's largest and fastest-growing customers, evolving from self-service to a strategic business partner to ensure commercial health and long-term value.
Role type
Strategic Account Manager (High-Growth SaaS)
Builds
Strategic business partnerships and account expansion for cloud infrastructure platform
Domain
Cloud Infrastructure / Developer Tools
Deliverable
client delivery
Required skills
Account management, commercial negotiation, churn risk mitigation, account planning, stakeholder management, product-led growth (PLG) strategy, technical credibility
Preferred skills
Experience in cloud infrastructure or developer tooling, hyperscaler migration experience, building processes from scratch
Technologies
Cloud platforms, managed platform services
Responsibilities
Manage a dedicated portfolio of high-growth customers; Develop deep understanding of customer business and technical roadmap; Proactively identify and mitigate churn risks; Drive account expansion and contract conversion; Collaborate with Customer Engineers for unified technical and strategic alignment; Lead regular business reviews to showcase ROI; Serve as the voice of customers internally
Seniority
Mid-Senior, hands-on IC
