Global Flagship Accounts Manager
Core
Serve as the primary point of contact for assigned customers to drive renewals, expansion, and revenue growth while ensuring high retention levels.
Role type
Senior Account Manager (SaaS/Enterprise)
Builds
SaaS solutions, licensed software, and professional services for enterprise clients
Domain
Built environment technology, real estate, and facility management
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic relationship building, quota ownership, complex sales cycle navigation, churn risk identification, cross-functional collaboration, contract negotiation
Preferred skills
Industry trend analysis, thought leadership, CRM proficiency (Salesforce, HubSpot)
Technologies
Salesforce, HubSpot
Responsibilities
Conduct regular account reviews to understand customer goals and growth opportunities; Drive renewals and expansion opportunities to maximize customer lifetime value; Collaborate with Customer Success and Support teams to resolve issues and drive engagement; Maintain accurate sales forecasts and pipeline management; Work cross-functionally with Product and Professional Services teams to align solutions with customer needs; Manage and negotiate contract renewals ensuring alignment with pricing and licensing models
Seniority
Senior, hands-on IC