Account Solution Manager
Core
Own the post-sale experience for a portfolio of ~300 legal clients, driving product adoption, contract renewals, and retention through strategic problem-solving and cross-functional coordination.
Role type
Senior Account Solution Manager (Customer Success)
Builds
Customer retention, product adoption, and successful contract renewals for a unified legal operating platform.
Domain
Legal Technology (Legal AI)
Deliverable
Production product features & client delivery
Required skills
Account management, contract negotiation, cross-functional stakeholder management, data analysis, implementation coordination, churn mitigation, relationship management, technical troubleshooting, B2B sales experience
Preferred skills
B2B sales, account management, implementations experience
Technologies
Filevine platform, Zoom
Responsibilities
Drive solutions for customers from contract through renewal to allow for optimal usage of Filevine; Become an expert in the Filevine suite of products and be able to solve technical issues for your customers; Network internally to optimize alternative departments strengths to solve large scale issues for your customers; Analyze customer usage data, develop recommendations, and train teams to spur optimal usage of Filevine products; Manage implementation process in conjunction with external stakeholders and customers to ensure smooth onboarding and a robust post-onboarding experience for customers; Manage the contract renewal process for customers within your assigned book of business and partner with various internal departments to ensure maximum revenue retention.
Seniority
Mid-Senior, hands-on IC