Forward Deployed Product Manager, AI Agent
Core
Create, deploy, and optimize AI Agents to transform customer businesses and drive revenue/efficiency gains.
Role type
Forward Deployed Product Manager, AI Agent
Builds
Custom AI Agents for customer contact centers and support workflows
Domain
AI / Customer Experience / Contact Center
Deliverable
production ML models | product features
Required skills
Product thinking, project leadership, systems thinking, AI/LLM product experience, complex deployment management, stakeholder management, ambiguity navigation
Preferred skills
Product management background, conversation design, forward deployed engineering experience, startup environment experience, contact center operations familiarity
Technologies
Cresta internal tools, latest AI/LLM technologies
Responsibilities
Define and deliver metrics for AI Agent outcomes, manage deployment lifecycle from pre-sale to post-go-live, design and iterate on AI agents with engineers, lead customer relationships and workshops, collaborate with Forward Deployed Engineers on implementation, improve agent development playbooks
Seniority
Mid-to-Senior, hands-on IC