Product Pre-Sales Engineer, CX
Core
A technical sales role defining solution strategies for Customer Service Automation (CCaaS) using AI, Digital, and Analytics to enable customer self-service experiences.
Role type
Product Pre-Sales Engineer (CCaaS & AI)
Builds
Customer Service Automation solutions including Intelligent Virtual Agents, Knowledge Management, Analytics, and Digital Engagement.
Domain
Contact Center as a Service (CCaaS), Artificial Intelligence, Digital Engagement, Analytics
Deliverable
production ML models | product features | client delivery
Required skills
Conversational AI, Knowledge Management, Analytics, Omnichannel Virtual Agents, Web Programming (HTML, JavaScript, CSS, DOM), Enterprise SaaS Architecture, APIs, Integrations, Telephony, Cloud Platforms
Preferred skills
MBA, Chatbot solutions, Asynchronous messaging
Technologies
CCaaS platforms, AI/ML frameworks, Web technologies (HTML, JS, CSS), Cloud platforms
Responsibilities
Prepare and deliver product demonstrations, Evaluate and document prospect infrastructure, Lead discovery calls to identify opportunities, Partner with sales and engineering teams, Respond to RFIs and RFPs, Build internal relationships to evangelize solutions
Seniority
Senior, hands-on IC