Senior Customer Success Manager - bilingual EN/FR
Core
Partner with technical hiring and engineering leaders to drive retention, expansion, and advocacy for a technical interview platform, focusing on French-speaking EMEA accounts.
Role type
Senior Customer Success Manager (Strategic Accounts)
Builds
A technical interview platform for engineering hiring
Domain
SaaS / Technical Hiring
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic account management, executive relationship building, QBR facilitation, churn risk mitigation, contract negotiation, expansion strategy, data-driven account health monitoring, case study generation, internal product advocacy, AI tool proficiency
Preferred skills
Experience in SaaS or technical hiring platforms, bilingual English/French at executive level, consultative approach, commercial acumen, hands-on AI tool usage
Technologies
AI tools
Responsibilities
Own a portfolio of strategic EMEA accounts accountable for retention, expansion, and account health; Build and execute account plans tied to customer business goals; Run QBRs in English and French; Monitor account health via usage data and qualitative signals; Own renewal conversations end-to-end including negotiation; Identify and drive expansion opportunities; Generate referenceable customer wins; Represent customer voice internally to shape product and CS decisions; Use AI tools daily for workflow efficiency
