Customer Success Lead
Core
Oversee and manage key client accounts to drive sales growth, retain recurring revenue, and accelerate product adoption.
Role type
Senior Customer Success Lead (Account Management)
Builds
Customer retention frameworks, upsell opportunities, and product adoption strategies.
Domain
Industrial Technology / SaaS
Required skills
Account management, SaaS sales, team leadership, Salesforce, data analysis, stakeholder management, presentation skills, contract renewal, upselling, complex organization navigation.
Preferred skills
MS Suite, travel readiness, C-suite communication.
Responsibilities
Support customer relationships to retain and grow recurring revenue; Drive product adoption to accelerate time-to-value; Own key account renewals; Identify opportunities to upsell and expand existing contracts; Collaborate with production and development teams to implement enhancements based on customer feedback.
Seniority
Senior, hands-on IC with team leadership