Premier Success Manager
Core
Key customer advocate and leader providing high-touch engagement for Extreme's most valued and strategic customers, ensuring success from onboarding to renewal.
Role type
Premier Success Manager (Customer Success)
Builds
Customer success experience and network optimization for sports, venues, and entertainment accounts
Domain
Networking / Sports Venues and Entertainment
Deliverable
client delivery
Required skills
Account management, project management, technical acumen, product trend analysis, customer relationship building, on-site presence, training delivery
Preferred skills
Experience with Extreme Platform ONE software, knowledge of sports/entertainment industry operations
Technologies
Extreme Platform ONE, SFDC
Responsibilities
Act as primary account contact for post-sales activities; coordinate with Sales, GTAC, and Engineering; provide quarterly reviews and on-site visits; manage case escalations and support critical incidents; conduct product trend analysis and environment administration; support pre-sales demonstrations and post-sales installations; mentor peers and maintain documentation; provide event support and post-event analytics.
Seniority
Mid-Senior, hands-on IC