Member Experience Manager
Core
Managing premium live entertainment experiences for high-net-worth members in club suites and stadiums, ensuring high satisfaction and retention through personalized service.
Role type
Member Experience Manager (Hospitality)
Builds
Premium live entertainment experiences and membership retention programs
Domain
Live entertainment, hospitality, luxury services
Deliverable
client delivery
Required skills
CRM system management, operational run-of-show execution, multi-channel member engagement, membership metrics analysis, team hiring and training, event-day hosting
Preferred skills
Private club or hotel background, startup environment experience, ticketing system familiarity, venue operations knowledge
Responsibilities
Assist members with reservations, ticket access, and suite operations; analyze membership metrics to refine engagement strategies; host events and facilitate member experiences; build frameworks for hiring and training Member Suite Specialists
Seniority
Mid-level, hands-on IC
