Contact Centre Officer - P2P (Shift Work) Dubbo / Parkes
Core
Deliver customer support and resolve enquiries for internal and external customers via phone, live chat, and administrative channels.
Role type
Contact Centre Officer (P2P)
Builds
Customer service outcomes and transaction processing for Transport for NSW
Domain
Public sector transport services
Deliverable
client delivery
Required skills
Communication, problem-solving, empathy, conflict resolution, multitasking, system navigation
Responsibilities
Resolving customer enquiries, processing transactions, delivering accurate and timely customer-focused outcomes, contributing to continuous improvement
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