Customer Service Representative (German-speaking)
Remote
Core
Provide telephone, live chat, and email support to ensure smooth daily operation of on-demand mobility services for riders and drivers. (via careerplan.io/jobs/8496527002-customer-service-representative-german-speaking-at-via)
Role type
Customer Service Representative
Builds
On-demand mobility services for riders and drivers
Domain
Public transportation / Mobility technology
Deliverable
client delivery
Required skills
Fluent in German and English, strong communication, calm under pressure, technology-savvy, flexible with shifts
Preferred skills
Experience in operations or technology management
Technologies
Modern IT tools
Responsibilities
Answer customer questions and resolve concerns via phone, chat, and email; support drivers and passengers; work scheduled shifts including nights and holidays
Seniority
Individual Contributor