Customer Support Agent
Core
Human connection between technology and users, helping hundreds of thousands of riders and drivers daily to keep on-demand services running smoothly.
Role type
Customer Support Agent (Operations)
Builds
On-demand mobility services for riders and drivers
Domain
Public transportation technology / Mobility
Deliverable
client delivery
Required skills
Real-time decision making, multi-tasking, telephone support, email support, issue triage, product knowledge, empathy, adaptability, shift flexibility
Preferred skills
Tech savviness, proactive problem solving, cross-functional collaboration
Responsibilities
Schedule and book rides for passengers, respond to driver and passenger questions via phone and email, triage live operational issues, make ad hoc decisions on escalated support issues
Seniority
Individual Contributor, entry to mid-level