Customer Experience Specialist
Core
Manage customer portfolio, process orders, resolve issues, and support sales growth for industrial packaging clients.
Role type
Customer Experience Specialist (Internal Sales & Operations Support)
Builds
Industrial packaging solutions (steel drums, reconditioned products) for supply chain clients
Domain
Industrial Packaging / Circular Economy
Deliverable
product features
Required skills
SAP, Dynamics CRM, order management, customer relationship management, data administration, forecasting
Preferred skills
Excel, Word, S&OP activities, NPS analysis
Responsibilities
Manage customer enquiries via phone, email, and online platforms; Process customer orders, amendments, and delivery requests; Build strong relationships with an assigned customer base; Proactively identify opportunities to increase share of wallet; Support sales team with quotes, reporting, and pricing updates; Liaise with supply chain and manufacturing teams to resolve delivery issues; Maintain accurate customer records in Dynamics and SAP; Manage post-sales enquiries including invoices and credits; Support Sales & Operations Planning (S&OP) activities and customer forecasting; Conduct customer feedback and NPS activities.
Seniority
Individual Contributor