Customer Support Representative - German speaking (Maternity cover)
Core
Provide commercial support for a portfolio of project business customers via phone, chat, email, and case management tools.
Role type
Customer Support Representative
Builds
End-to-end order status management, repair/calibration requests, product changes, returns, and accounts receivable collections.
Domain
Industrial manufacturing / Project business
Required skills
Order management, complaint handling, delivery and billing coordination, pre-sales/post-sales service assistance, contract administration, invoicing, problem solving
Preferred skills
SAP/Oracle knowledge, Case Management Tool experience
Technologies
SAP, Oracle, Case Management Tools
Responsibilities
Handle inquiries via phone, chat, and email; manage orders and pricing; coordinate delivery and billing; resolve customer and internal issues; assist sales functions with order fulfillment and contract administration.
Seniority
Junior to Mid-level (1-3 years experience)