Customer Service Representative
Core
Overseeing end-to-end order management, customer support processes, and key account relationships to drive operational excellence and business growth.
Role type
Senior Sales Operations / Customer Experience Manager
Builds
Operational processes, customer retention initiatives, and supply chain alignment
Domain
Sales Operations / Supply Chain / Customer Experience
Required skills
Order Management, Demand Forecasting, Inventory Planning, Key Account Management, SAP HANA Support, Cross-Functional Collaboration, Process Improvement, Reporting & Data Analysis, Supply Chain, Operational Excellence
Preferred skills
Customer Experience Management, Stakeholder Management
Technologies
SAP HANA
Responsibilities
Oversee end-to-end order management and customer support processes; Partner with Supply Chain and Sales to analyze demand forecasts and optimize inventory; Provide daily support to business users on SAP HANA; Manage relationships with strategic Key Account customers.
Seniority
Senior, hands-on IC