Customer Care Team Member – Sydney
Core
Support families across Australia with bookings, lesson enquiries, and general account assistance via phone and email.
Role type
Customer Care Team Member
Builds
Customer support interactions for a national swim school network
Domain
Education / Swim School
Deliverable
client delivery
Required skills
Phone and written communication, problem solving, listening, calm under pressure, organization, reliability, attention to detail, system learning
Preferred skills
Previous experience in customer service, contact centres, administration, hospitality, or people-focused roles
Responsibilities
Support families with bookings and enquiries, provide friendly service by phone and email, listen to families and find practical solutions, maintain accurate customer information, follow up where required, work collaboratively with swim school teams
Seniority
Casual, flexible hours